Refund and Return Policy

By placing an order through Gold Cheetah, you agree to the terms and conditions outlined below. We have created these policies to ensure transparency in our refund and return process, providing you with a clear understanding of the procedures.

A. 30-Day Return Policy

We offer a 30-day return policy, meaning you can request a return within 30 days of receiving your order. To be eligible for a return, the item must be in its original condition—unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is also required. Please note, if the “CS” sticker has been removed from your item, we will no longer accept the return.

B. How to Return an Item

If you wish to return an item, please contact us at [email protected]. Once your return is approved, we will send you a return shipping label along with instructions on how to return your item. Please ensure you contact us before returning any products, as items sent back without prior authorization will not be accepted.

C. Damaged or Incorrect Products

If our products have any unsafe elements, such as scratch, unpainted wood surface, potentially damaging details or other hazards, we will always accept returns and refund your money.

If you receive a damaged, defective, or incorrect item, please inspect your order immediately and contact us at [email protected]. We will assess the issue and resolve it as quickly as possible. Depending on your location, the time for exchanged products to arrive may vary. We typically process refunds or exchanges within 3 business days of receiving the returned item.

D. Exchanges

Exchanges are only available for damaged, defective, or incorrectly shipped products. If you need to exchange an item, please contact us at [email protected] for assistance.

E. Restocking Fee

We do not charge any restocking fees for returns or exchanges.

F. Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 3 days. Please note that processing times may vary depending on your bank or credit card company. Generally, it takes 1-2 working days for the refund to reflect in your account, though this process depends on your specific bank.